Amidst the commencement of the Renter, upon dispatching the deposit and bestowing us with an attested confirmation of the reservation and, if applicable, a Charter/Rental Summary that we find agreeable, we shall duly secure the vessel, or any other mode of conveyance or accommodation, for the designated dates and times, thereby initiating the requisites arrangements. Consequently, we shall be precluded from entertaining conflicting rental reservations and compelled to dismiss alternative appeals. For this very rationale, and in light of the effort we shall have invested, a policy on cancellation fees is in effect, as delineated below:
(a) Should we receive a written notification of cancellation from your end, we shall reimburse your deposit, withholding a service charge of 7.5% in addition to other applicable fees, as detailed in the ensuing schedule:
If a rental reservation is made less than 30 days before the intended rental period, the cancellation policy is as follows
Regarding Cancellations made within different timeframes prior to the reserved rental date, the Renter may choose between two options. If the Cancellation is made 14 Days before the reserved date, the Renter has the liberty to request either a full refund of 100% of the deposit or transfer the deposit to a new reservation if available. Similarly, if the Cancellation occurs between 7 to 13 Days before the booked date, the Renter may opt for a 100% refund or transfer 75% of the deposit to a new reservation if available. In the event of a Cancellation made within 3-6 Days prior to the booked date, the Renter can choose between receiving a 50% refund of the deposit or transferring 50% of the deposit to a new booking date if available. However, if the Cancellation is done within less than 3 days before the reserved rental date, the Renter will forfeit the entire deposit.
Should the Renter experience a loss of deposit, they have the option to utilize it for another booking scheduled within 60 days of the original reserved date. This policy is implemented due to the fact that once a reservation is made and confirmed, necessary arrangements are undertaken to accommodate the Renter’s requests and ensure the availability of the vessel, accommodation, or transportation mode on the requested dates and times. Additionally, all cancellations are subject to the aforementioned 7.5% service fee, as indicated in the first paragraph.
If a reservation is made more than 30 days prior to the scheduled rental period, the cancellation policy is as follows:
For cancellations made more than 30 days prior to the booked date, the renter has the prerogative to request a full refund of 100% of the deposit. In the event that the cancellation takes place within 20-30 days prior to the booked date, a 50% refund of the deposit is applicable. For cancellations made within 11-19 days prior to the booked date, the renter may request a 25% refund of the deposit. However, if the cancellation occurs 10 days or less before the booked date, it will result in the forfeiture of the entire deposit.
Nonetheless, any loss of deposit incurred due to the cancellation can be repurposed for making another booking if scheduled within 60 days of the original booked date. This flexibility is provided to accommodate any future plans the renter may have. Additionally, it is important to note that all cancellations are subject to the 7.5% service fee, which was referenced in the first paragraph of this policy
Cancellation Policy for Safety Warnings, Unavailability, and Other Circumstances:
All sales are considered final, and the standard refund schedule mentioned earlier does not apply in most cases. The only cancellations exempt from the refund policy are those directly related to small craft warnings, aircraft, adverse weather conditions, or other safety advisories issued on the rental date or during a prorated part of the reserved dates. This particular refund policy aims to provide partial compensation to the Charter Partner, Owner, or Affiliate Third Party Provider for their preparatory services.
It is essential to note that Satoshi Yachts, the rental service provider, reserves the right to cancel any booking and refund the payment for any reason, including but not limited to safety concerns, mechanical issues, terrorist alerts, force majeure events, unavailability of vessels, vehicles, captains, pilots, drivers, or any unanticipated or unavoidable circumstances. In such cases, SATOSHI’s liability is limited to refunding any security deposit that remains in its possession as of the date of cancellation. Any other refunds will be processed by the respective Provider.
In the unfortunate event that a vessel or other mode of transportation or accommodation becomes inoperable during the rental period or is considered a total or constructive total loss, this Agreement shall be considered terminated, and the rental payment shall cease to be applicable from the date of the occurrence. Any prepaid rental fees will be adjusted and prorated accordingly, and the remaining balance shall be refunded to the Renter.
The Charter Partners, Owners, or Affiliate Third Party Providers shall not be held responsible for any failure to deliver the vessel, transportation, or accommodation at the beginning of the rental period if such failure is beyond their control or due to the vessel or accommodation being lost, destroyed, damaged, disabled, or returned in an unsafe or unusable condition. In the event of such non-delivery within one day after the specified rental date, the Renter reserves the right to cancel this Agreement, and any deposits or amounts previously paid for the rental or hire shall be refunded by the Charter Partners, Owners, or Affiliate Third Party Providers to the Renter.